Refund Policy

At LeatherFads, we deliver best of products and as per the size, type, and color and fabric choice given by you. So, to avoid exchanges, refunds or returns on both standard and customed products it is very important that you select the correct options before placing an order. In case of any kind of confusion regarding the availability of all the above size chart, color palette is provided. Also, the measurements chart is given to make your purchases easier.

In case, if you have any queries regarding size or color or other issues, please call us at our

 

Toll free number:1 888 902 4109
OR
Mail us at:info@leatherfads.com

 

In a single time place an order of only one product rather than ordering two products at a single time. This procedure is carried out to prevent the practice of generation of a resale value and return of the product if there is no sale. Also, this ensures that dishonest practices such as ordering different products for trial and selecting single product is better if not followed as it may affect the order placement because of the confusion created from your end regarding the placement of an order.

 

Our customer support representative will give a call or mail you within 24 hours after an order is placed as a final order confirmation before processing the order. This is carried out to verify any last minute changes in your order in terms of color or measurement except for “Tailor-made" or "Customized size".

 

• Any changes related to measurement and color can be informed at LeatherFads through e-mail or call within stipulated time period of 24 hours so that the needs from that particular product order is met with. In cases, if changes not informed within 24 hours, then the order made prior shall be considered confirmed. This will be followed by a processing for dispatchment of the order.
  
  

 

Order cancellation request can be done as per the clauses mentioned below-

• In case of order cancelled within 24 hours then you can expect a deduction of 25% from your ordered item amount.

• However, if the order cancellation request is done within 7 days of order confirmation, then there will be 75% deduction from the ordered item amount.

• The request for order cancellation will be accepted before seven days.

If the ordered product is damaged in any way from your end or worn, and returned then that individual may not be entitled to any refund.

Any kind of alteration of the ordered product necessitates extra charges

Any other leather product except for customized dress is applicable for refund.

Before shipping your product, our quality control department examines the product on different quality standards to confirm that the product is exactly the same as ordered from our website.

The colors shown on the website may differ from actual color, shade, and texture. In case of any problem with the received shipment it is important that you confirm about the same through e-mail or through call.

If the product gets damaged during the shipment, then LeatherFads takes the charge of replacement of the same order at the same expense as much put by you.

If your product is damaged:

Please call us at 1 888 902 4109
or
Mail us at info@leatherfads.com, specifying the extent of damage.

This needs to be done within 24 hours of receiving the item for a RETURN AUTHORIZATION NUMBER. Our returns department will accept returns that comprise authorization number.

Refunds are applicable on delayed delivery– stipulated period of 15 working days. This process starts with final order confirmation from customer and payment getaway confirmation. Following this, if the consignment does not arrive to you within 15 working days after shipped by express shipment, you may ask us for order tracking code. However, in events where the consignment is not dispatched to the provided address for delivery, we will initiate a full refund including the shipment charges.