Providing quality products and excellent customer service is our motto. If you are not satisfied with our products, you can return or exchange them. However, the return/exchange should be as per the following policy guidelines:
Refund/Exchange Policy for Standard US/UK Sizes:
Refunds are possible only when we have either shipped you:
- a) Wrong product or
- b) Wrong size
If you receive a wrong product, leatherfads will reship the correct order bearing all the additional shipping charges. Leatherfads also offers full refund or exchange in such a case. However, the refund would be processed once we receive the product back.
If you receive a wrong size outfit, leatherfads will alter the product to your size at no additional costs. You can also get it altered by your local tailor. An alteration credit of $50 for leather jackets and $25 for leather pants is provided for the alteration purpose. However, to avail the alteration credit, you need to send us the photographic proofs for review by our stylists.
If the product is deemed unalterable, leatherfads will provide you with an exchange or full refund. For exchange, please see the following guidelines.
Guidelines for Exchange:
The new order you place with us should have the same value or more than the product ordered earlier. In case, you opt for a product with a value lower than the value of the product ordered earlier, leatherfads will issue you a credit note for the remaining amount. There will be no cash refund. The credit note issued will be valid or 6 months.
If you do not want any alteration and ask for refund, we will refund you the total amount. Please note that shipping charges are non- refundable.
Exchange or Refund will be possible only after we receive the receipt of original order with the product back from you.
Refund/Exchange Policy for Custom to Fit Sizes:
There is no refund/exchange on the custom orders. In case, you receive a wrong order, we will reship you the correct product and bear all the additional shipping charges.
- The exchange / refund request can be made only within 10 days of receiving the order.
- There will be no refund on used items.
- Return the item in its original condition and packaging with all the tags intact.
- Kindly include all the paperwork like receipt and other documents with the return package.
- Please allow sufficient time for the credit to appear on your credit card statement
- We advise you to insure the return package. Leatherfads will not be responsible for any lost shipping.
For any further refund queries please feel free to contact us at our Toll free no. 1 888 902 4109 or drop us a mail at email@example.com